Do you have open-box or refurbished units?
We do currently have a selection of open-box BIOMAX and BIOMAX Pro panels and BIOMAX and BIOMAX Pro stands available at a reduced price. All open-box items include our full 3-year warranty, though these items are final sale.You can view our current open-box inventory here: https://platinumtherapylights.com/collections/open-box?shpxid=76f61fce-3990-4f06-abb5-6c8c84e9e922
What is the shipping ETA for my order?
Orders are shipped in the order received. Shipping dates are posted on the Shipping Information page. Customer service cannot provide estimates beyond what is listed there.
Do you work with distributors or wholesalers?
No. We self-distribute globally and do not work with distributors or wholesalers.
How do I cancel an order?
Email support@platinumtherapylights.com with your order number. If the item has not yet shipped, we will cancel it and issue a refund to your original payment method. Note that shipping can occur before tracking updates are visible. Allow 1–3 business days for the refund to appear.
Do you ship to Canada, the EU, or other countries?
Yes. Orders to Canada ship from our California warehouse with duties prepaid. EU and UK orders ship from a German warehouse with free shipping. Other international orders ship from Southeast Asia. Lights operate on all voltages and are supplied with the appropriate plug type. Our warranty and policies apply worldwide.
What if my order arrives damaged or with missing items?
Contact customer service right away with a description or photo of the issue. We will resolve it promptly. For minor cosmetic damage unrelated to production, a partial refund may be offered.
What is optional shipping protection?
Optional shipping protection covers losses when a carrier delivers a package to the wrong address but marks it as delivered to your address. This protection can be declined at checkout.
What is your return policy?
Our lights come with a 60-day satisfaction guarantee. For non-defective returns, you are responsible for return shipping and a 20% restocking fee. The 3-year warranty covers malfunctions, and claims may involve replacement parts or support. Full details are on the Warranty/Returns page.
What are the shipping weights and dimensions of your products?
Approximate dimensions and weights by model:
BIOMAX Series
- BIOMAX 900: 44 × 16 × 8 in / 33 lb
- BIOMAX 600: 43 × 13 × 8 in / 27 lb
- BIOMAX 450: 31 × 13 × 8 in / 20 lb
- BIOMAX 300: 23 × 9 × 7 in / 13 lb
BIOMAX PRO Series
- BIOMAX ULTRA: 44 × 16 × 8 in / 37 lb
- BIOMAX GRANDE: 43 × 13 × 8 in / 32 lb
- BIOMAX MIDI: 31 × 13 × 8 in / 23.5 lb
- BIOMAX NANO: 23 × 9 × 7 in / 19.5 lb
BIOMAX and BIOMAX Pro Mounts
- XL Motorized Horizontal Stand - 36x13x10 in 64.5 lbs
- Horizontal Stand - 40x15x7 in. 36.4 lbs
- Mobile Rack Stand - 35x17x7 in. 43.9 lbs
- TableTop Stand - 21x13x 6 in. 9.7 lbs
- Floor Stand - 16x12x5 in. 5.7 lbs
- Desk Mount Arm Stand 16x9x9 in. 11.5 lbs
- XL Mobile Floor Stand 37x16x7 in. 21.00 lbs
SaunaMAX Pro and Stand
- SaunaMAX Pro - 44x17x5 26.50 lbs
- SaunaMAX Stand 32x13x8 in. 24 lbs
When is your next sale?
Sales are not announced in advance. Use discount code 5OFF at checkout for 5% off any light or package. Sign up for our mailing list to stay updated. Open-box and refurbished units are also available as a savings option.
Can I use HSA or FSA funds?
Yes, all of the products on our website are fully HSA/FSA approved.To use HSA/FSA at checkout, please make sure to check out as a guest and do not use expedited checkout options such as ShopPay or PayPal. On the final payment page, simply select “Truemed - Pay with HSA/FSA.”
